Ocelot AI chatbot launches
TV Student Affairs and Enrollment Management’s communications team is excited to announce that Ocelot’s chatbot and texting platform has officially launched on a handful of TV’s student-serving website homepages. The goal of this new platform is for TV’s student-serving offices to continue to help as many current and prospective TV students as possible by giving them immediate responses to their pressing questions.
Current TV students will now have access to a chatbot with both a pre-loaded library of office-specific information and a generative AI function that allows the chatbot to “crawl” the TV website for accurate answers to your questions. TV staff in these select offices have access to a live assistant function that allows staff members to take over chatbot conversations to help students in real-time, as well as a texting function to send text campaigns to current TV students.
EM Comm encourages TV students to try out this chatbot and leave feedback on any interactions that feel less than adequate. You can leave feedback directly in the chatbot by giving a “thumbs down” to an interaction, then submitting a comment. We’re excited about this new technology and want it to serve both our TV students and staff in the best way possible!
This is just the beginning! Future updates will include integration with UAOnline, so students can access account and registration information
Have questions? Please direct them to Jane Groseclose in Enrollment Management Communications. EM Comm has partnered closely with Nanook Technology Services to launch this new platform.